Tech Tips: Make the most of online therapy
The Dig a Little Deeper
Online Client Portal
Log in
For your secure session, from a location where you have privacy. Ensure your device is charged and that you have a strong internet connection.
Send a secure message
Secure Messaging can be used to have chat style communication with your therapist or nurse practitioner to communicate non-urgently in-between sessions and to exchange sensitive documents.
What you can do in the secure client portal
- Schedule and cancel your own appointments, with automatic confirmations and reminders,
- Access a full session history,
- Overcome the barrier of reaching out to book a first session,
- Reduced confusion or frustration with scheduling and eliminates email back and forth.
Easily navigate to your scheduled appointment
Make the most of your virtual therapy experience.
Downloads for best practices
Click the graphics here to download you own copy of our Best Practices for optimizing your online therapy experience.
Secure, seamless and streamlined
Benefits of our online client portal
DALD uses Owl’s Video Therapy feature, which allows clinics to connect with clients seamlessly for their sessions in a secure online setting.
The Video Therapy feature has been built fully in-house and does not rely on any third party integrations or connections, ensuring total privacy and security for all users. Clinics can schedule a video appointment for their clients, which the client can access via the Client Portal at their scheduled appointment time.
All session attendees then need to be admitted to the session by the clinical host before they are able to participate, which again reinforces security and compliance by ensuring that the clinic has privacy for the session and control over who is permitted to join.
- For accessibility, clients can easily enable a High Contrast Mode on their view when using the site which will assist them with visibility if needed by changing the colours to black and white.
- Access all of your receipts,
- Customize your reminder notifications to the timing that works best for you.
Tech Tips
- Video sessions can be hosted and attended on a variety of devices, including desktop computers, laptops, tablets, and a variety of mobile smartphones.
- All participants must have access to strong wifi or cellular data on the device they wish to use for their sessions. Please remember to have a fully charged device, and access to complete privacy.
- Chrome is a preferred browser. Please note if you are using an iPhone or iPad - Apple does not permit webcam access when using Google Chrome on Apple devices. If you’re trying to use Google Chrome on your iPhone, the webcam function will not work. All users with Apple mobile devices are advised to use Safari as their browser for video sessions.
- It is recommended that all participants use devices with up to date operating systems and browsers for the best possible experience. It is important to know that if the operating system or browser on your device is out of date or no longer supported (e.g. Windows XP with Internet Explorer 7), it will not be compatible for video sessions.
Trouble with a slow loading page? Click HERE.